Remote assistance from Microsoft

The remote assistance is a tool of remote administration included in the own operating system.  In principle, can be utilized sending an invitation to someone, way e-mail or way instantaneous messaging, but besides is possible to configure it for the administrators of systems as a tool more than form client/servant (similar to VNC, Remote Administrator or PcAnywhere), in which the users need not to send us invitations, but we are the administrators the ones that we connect us directly to their machines to attend them. 

The main advantages of the assistance remote from Microsoft set against other products are: 

- Installing additional software isn’t necessary.
- It’s integrated completely in Active Directory.
- Speed set against other free software (is based on Terminal Server).
- Permits the sending of information/files.

Disadvantage:

- Vulnerabilities of security

System Requirements:

- So much in the team of the Unskilled one as in that of the Expert has to be being executed a version of Windows XP, Vista or 7.
- The teams of the Expert and of the Unskilled one should be connected to a same network.  Internet can act as common network.   

Remote assistance is a technology of Windows that permits the users of Windows to be lent mutual assistance through Internet.  With this tool, a user, call the "Expert", can see the desk of another user, the "Unskilled". With the permission of the Unskilled one, the Expert can arrange even of the control of the team of the Unskilled one to solve problems of remote form. 

Steps for sending an invitation for remote Assistance: 


 1. Open the remote assistance of Windows in the Start button, remote Assistance of Windows. 

2.  In Ask for assistance, click Invite a person of confidence to help him. 

3. Three available options exist to send the invitation of remote Assistance: e-mail, easy connection or well to keep the invitation as a file.  Choose one of the three options.  In this step we will select the option:  Easy connection.

4. When the Expert (the person that is giving the assistance) receives the invitation, a password is requested to the helper, the password was previously established by the Unskilled one.  After writing this password, the Expert he can initiate the session of remote Assistance.  This password is brought up to date each time that enter again to the remote assistance. 

5. After the Expert initiates the session, the team of the Unskilled one verifies the password written by the Expert.  

6. The team of the Unskilled one also verifies that the invitation that utilized the Expert be a valid invitation and that it's still open. 

7. If the invitation is open and the password is correct, the Unskilled one receives a notification that indicates that the Expert desires to initiate the session at this time and, besides, him he is requested to the Unskilled one that initiate the session of remote Assistance. 

8. If the Unskilled one decides to initiate the session, the chat dialog box of the Unskilled one of remote Assistance in the team of the Unskilled one will be opened and the console of remote Assistance of the Expert will be opened in the team of the Expert.  At this time, the Expert can see all the content of the team of the Unskilled in real-time.

9. If the Unskilled one chooses to give the control of the team to the Expert, both share the control of the keyboard and mouse.  It is convenient that the Unskilled one doesn't move the mouse neither type while the Expert has the control because the session responds to the entrances of both users, what causes the mouse to move in random ways or the keyboard to type non sense words.